Dispatch times
Every Muggly order is designed and hand-pressed to order, so please allow 1–2 working days for us to make and dispatch it. As soon as it’s on its way you’ll get a confirmation email with your Royal Mail tracking number.
UK delivery
- Royal Mail Tracked 48 – FREE. Our standard service on every UK order, estimated 2–3 working days from dispatch.
- Royal Mail Tracked 24 – upgrade at checkout. Choose this at the checkout for a quicker, fully-tracked delivery, estimated 1–2 working days from dispatch.
- All estimated delivery times run from dispatch, not the order date.
- Both services are fully tracked — we’ll email your tracking number so you can follow your parcel every step of the way.
Returns & exchanges
We want you to absolutely love your Muggly goodies. If something isn’t right, you can return unused, non-personalised items within 14 days of delivery for a refund or exchange.
- To start a return, email us at hello@muggly.co.uk with your order number and we’ll talk you through it.
- Return postage is the customer’s responsibility unless the item is faulty or we’ve sent the wrong thing.
- Please pop items back in their original packaging where you can.
Damaged or faulty items
If anything arrives damaged, faulty or not as described, get in touch within 14 days with a quick photo and we’ll sort a replacement or full refund straight away — no quibble.
Personalised & custom orders
As personalised and custom items are made especially for you, they can’t be returned or exchanged unless they’re faulty.
Refunds
Once we’ve received your return (or approved a faulty claim), we’ll process your refund to your original payment method within 3–5 working days. We’ll always drop you an email to confirm.