At Muggly (“we”, “us”, “our”) your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit muggly.co.uk or place an order, how we use it, and the rights you have. We handle your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Muggly is a UK-based novelty gift store. If you have any questions about this policy or your data, email us at hello@muggly.co.uk and we’ll be happy to help.
Information we collect
- Order & contact details — your name, email address, delivery and billing address, and phone number.
- Payment information — processed securely by our payment providers (such as Stripe and PayPal). We do not store your full card details.
- Account details — if you create an account, the information you choose to save.
- Technical & usage data — your IP address, browser type, device information and how you use our site, collected through cookies and similar technologies.
- Communications — any messages you send us and your marketing preferences.
How we use your information
- To process and deliver your orders and take payment (to perform our contract with you).
- To provide customer service and respond to your enquiries.
- To send order updates and, where you’ve agreed, marketing emails about new designs and offers (based on your consent — you can unsubscribe at any time).
- To operate, secure and improve our website (our legitimate interests).
- To meet our legal and accounting obligations.
Sharing your information
We never sell your personal data. We only share it with trusted partners who help us run our business, including: payment processors (e.g. Stripe, PayPal), delivery partners (e.g. Royal Mail), our website hosting and IT providers, and email/marketing platforms. We may also disclose information where required by law.
Cookies
Our site uses cookies to make it work, remember your basket, understand how the site is used, and (with your consent) support marketing. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
How long we keep it
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements (for example, we keep order records for at least six years for tax purposes).
Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email hello@muggly.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Security
We use appropriate technical and organisational measures to keep your data safe, including secure (SSL) connections and trusted payment providers. No method of transmission over the internet is 100% secure, but we work hard to protect your information.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
If you’d like us to add your registered company name, address or ICO registration number, just let us know and we’ll include them here.